jeetwin's Privacy Policy

1 Introduction and Scope

This privacy policy sets the foundation of our relationship with users of the jeetwin platform. It takes effect when you register, log in, or use any service on jeetwin. It is your responsibility to read and understand this policy, as it clearly outlines both our rights and our obligations regarding your information.

jeetwin is an online gaming and sports betting platform designed for users in Bangladesh. By using the platform, you are considered to have agreed to the following terms. Learn more about our company and services on our About Us page.

This policy has been drawn up in line with applicable data protection laws in Bangladesh and international best practices. We may update this policy from time to time; any changes will be reflected in the date shown above, and you will be notified through the appropriate channel.

2 What Information We Collect

jeetwin collects the following categories of information to provide services and manage user accounts:

2.1 Identity and Contact Information

• Full name, date of birth, and national ID number (where applicable)
• Email address and mobile number
• Permanent and current address

2.2 Account and Financial Information

• Username, password (stored in hashed form), and security questions
• Details of deposit and withdrawal transactions — including bKash, Nagad, Rocket, Upay, and bank transfer
• Betting history, win/loss records, and bonus transactions

2.3 Technical Information

• IP address, device type, operating system, and browser version
• Cookies, session tokens, and log files
• Time spent on the site, pages visited, and click patterns

2.4 Communication Information

• Live chat messages and email correspondence logs
• Content of complaints, feedback, and support requests

3 Purpose of Using Information

jeetwin uses collected information only for the following purposes and does not use it for any unauthorised activity:

1. Account Management: To register, verify, protect login, and confirm user identity.
2. Transaction Processing: To complete deposits and withdrawals, and to maintain transaction history. To enforce the minimum deposit of ৳100 and minimum withdrawal of ৳500.
3. Service Improvement: To analyse user experience and improve platform functionality.
4. Fraud Prevention: To detect suspicious activity and ensure account security.
5. Customer Support: To provide assistance via 24/7 live chat and email.
6. Responsible Gaming: To identify patterns of excessive play and offer appropriate support.
7. Marketing Communications: To send relevant offers and updates with your consent.
8. Legal Obligations: To comply with applicable laws and regulations.

4 Information Sharing and Third Parties

jeetwin does not sell your personal information or disclose it to unauthorised third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), cybersecurity, and technical services. These partners are bound by confidentiality agreements with us.

4.2 Legal Requirements

Information may be disclosed in response to court orders, requests from investigating authorities, or as required by applicable law.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may pass to the new entity, subject to the terms of this policy.

4.4 What Is Never Shared

• Information is not sold to marketing agencies or data brokers
• Information is not sent to any social media platform without consent
• Financial records are not disclosed to unrelated third parties

5 Cookies and Tracking Technologies

The jeetwin website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.

5.1 Types of Cookies

• Essential Cookies: Maintain login sessions and security tokens — these cannot be disabled.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Help us understand site traffic and usage patterns.
• Marketing Cookies: Display relevant advertisements — subject to your consent.

You can disable non-essential cookies from your browser settings, though this may limit some site functionality.

6 Data Security Measures

jeetwin follows strict security measures at both the technical and organisational level:

• SSL/TLS Encryption: All data transfers are protected by industry-standard encryption.
• Password Hashing: User passwords are never stored directly — only cryptographic hashes are kept.
• Two-Factor Verification (OTP): Additional verification is required for login and financial transactions.
• Access Controls: Only authorised staff can access specific data.
• Security Reviews: Regular internal and external security audits are conducted.
• Data Centre Security: Server infrastructure is protected by both physical and digital security.

However, no method on the internet is 100% secure. While we make every effort to ensure the highest level of protection, in the event of any security breach we will notify you promptly.

7 Data Retention Period

jeetwin retains user information only for as long as necessary. The following retention policy applies:

After the specified period, data is securely deleted or anonymised so that identification is no longer possible.

8 User Rights

Every account holder on jeetwin has the following rights over their own information:

1. Right to Know: You have the right to know what information we hold about you, why we hold it, and how we use it.
2. Right to Correction: You can request correction of inaccurate or incomplete information through your account settings or by contacting the support team.
3. Right to Deletion: In certain circumstances, you can request that your personal information be deleted, though legal retention obligations may apply.
4. Right to Object to Processing: You can object to marketing communications or non-essential uses of your data.
5. Right to Portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via 24/7 live chat or email. We provide support in both Bengali and English. Our responsible gaming policy also contains detailed information on user protections.

9 Protection of Minors

jeetwin strictly enforces a 21+ age policy. Anyone under the age of 21 is strictly prohibited from opening an account or using the service. We collect and verify the necessary identity documents to confirm age.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. Parents and guardians are encouraged to monitor their children's internet use.

10 Policy Changes and Contact

jeetwin reviews this privacy policy periodically and updates it as needed. For any significant changes, you will be notified via your registered email or live chat. The date of the latest update will always be shown at the top of this page.

If you have any questions about this privacy policy or any requests regarding your information, please contact our support team:

Our terms and conditions set out the full legal framework for using the platform, and should be read together with this privacy policy.

For general questions, visit our FAQ section, where you will find answers on accounts, payments, and security.

11 Limitation of Liability and Applicable Law

This privacy policy is drawn up and governed in accordance with the laws of Bangladesh. Any disputes or conflicts shall be resolved in the appropriate courts of Bangladesh.

If a user accesses third-party websites or applications, those sites' policies are not covered by jeetwin. We are not responsible for the data protection practices of third parties.

By continuing to use our platform, you will be considered to have read and accepted the latest version of this Privacy Policy.

This platform is for persons aged 21+. Please play responsibly.